Refund and Returns Policy

Last updated: September 2, 2025

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition as when received, and in its original packaging.

Non-returnable Items

Several types of goods are exempt from being returned:

• Perishable goods (e.g. food, flowers, newspapers, magazines)
• Intimate or sanitary products
• Hazardous materials
• Flammable liquids or gases

Additional non-returnable items include:

• Gift cards
• Downloadable software products
• Certain health and personal care items

Return Requirements

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

• Books with obvious signs of use
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
• Items not in original condition, damaged, or missing parts not due to our error
• Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed and a credit will be applied to your original method of payment within a few days.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again
2. Contact your credit card company — it may take time before your refund is officially posted
3. Contact your bank — processing times vary

If you’ve done all of this and still haven’t received your refund, please contact us at: info@alexsobron.com 

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same item, email us at: info@alexsobron.com  Then send your item to:

Alex Sobron Jewelry Alejandro Sobron Solivellas Carrer de Can Veri 5, 3º E 07006 Palma (Illes Balears), Spain

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or was shipped to the gift giver, the refund will be sent to the gift giver.

Shipping Returns

To return your product, mail it to:

Alex Sobron Jewelry Alejandro Sobron Solivellas Carrer de Can Veri 5, 3º E 07006 Palma (Illes Balears), Spain

You are responsible for paying your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on your location, delivery times for exchanged products may vary.

For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

For questions related to refunds and returns, contact us at: info@alexsobron.com